The CRM Illusion: Why Cleaning Data Is Not a One-Time Task

July 30, 2025
Yiannis Loupis

The Illusion of a Clean Start At Girikon, as a HubSpot and Salesforce partner, we often meet clients who proudly say, “We did a big cleanup before launch!” That’s great. But when we check back in six months later, reports are unreliable, duplicates are back, and field usage is all over the place. What happened? Their assumption was that data cleanup is a project with a clear endpoint. But in reality, it’s a discipline that lives beyond go-live. Just like budgeting, security, or compliance, data governance is a muscle you need to build and maintain, not a checkbox to tick during onboarding. Data Decay: The Silent Drain on Your CRM Power We’ve seen incredible CRM implementations undercut by one quiet problem: data decay. And this problem doesn’t take long to emerge. According to Experian, up to 30% of CRM data becomes outdated every year. That’s because the world is constantly moving with people changing jobs, moving house or marrying every day. As email addresses get changed, your email communications to them bounce. On top of that, there are situations where information, such as contact details, is entered in a rush, leading to errors, missing details, or inconsistent fields. Over time, this data degradation builds up, slowly at first, then all at once, becomes a real burden. By the time someone realises the reports aren’t telling the full story, trust in your CRM is already on shaky ground. Here are just a few symptoms we’ve seen when data hygiene is left unattended: Your sales teams waste time chasing duplicate leads or outdated contacts. Your reports miss key segments due to empty or incorrectly mapped fields. Your operations teams struggle to manually clean spreadsheets before Board meetings. Automation errors are caused by inconsistent picklist values or broken naming conventions. Your fundraising teams underreport impact due to missing tags or relationship data. In each of these cases, the platform of your choice can still be powerful, and its setup can still be technically sound, yet the data quality undermines your team’s confidence and performance. Case in Point: When Good Intentions Aren’t Enough One of our nonprofit clients had built a beautiful fundraising dashboard. It pulled donation totals, segmented by campaign, and highlighted recurring donors. It was elegant, actionable, and still inaccurate. Why? Because the “Recurring Donor” checkbox was inconsistently used across the team. Some used it. Some didn’t. Some relied on a custom field introduced by a past consultant. Others used an automation that hadn’t worked since a payment gateway change six months earlier. On paper, everything worked. But in reality, there was no agreement, no ownership, and no audit. This is what happens when data is treated as a static asset rather than a dynamic responsibility. So, What Does a Good Data Practice Look Like? Clean data doesn’t come from a magic tool or a one-off project. It comes from clear roles, smart automation, organisational habits, and executive support. Here’s what that can look like in practice: 1. Establish Data Ownership Who owns Contacts? Who owns Opportunities? Who owns Program records or Memberships? Ownership isn’t about doing everything: it’s about being accountable for data health in a specific domain. Even small organisations benefit from assigning “data champions” to each major object. 2. Monitor the Right Metrics Don’t wait until someone complains. Track early warning signs like: Percentage of records missing required fields Number of fields with inconsistent picklist values Most recently updated records vs total records Automation failure logs Though these metrics often live outside standard dashboards, they should still be considered the heartbeat of your CRM health. 3. Automate Hygiene Carefully Salesforce offers a number of powerful automation tools, including: Validation Rules: preventing bad data at the point of entry. Duplicate Rules & Matching Rules: catching duplicates before they enter the system. Scheduled Flows or Apex Jobs: automating cleanup (e.g. flagging stale Opportunities). Third-Party Tools: apps like Cloudingo, Validity DemandTools, and Own’s Archive can scale your efforts. Just remember not to overdo it, as automation without a clear strategy can create confusion, conflicting processes, or isolated data across teams. 4. Embed Data Hygiene into Culture Data accuracy shouldn’t be a technical chore. It should be a shared mindset. This means: Training staff on why clean data matters for their own KPIs Creating feedback loops for missing or confusing fields Reinforcing good habits in one-on-one and team meetings Recognising people who uphold data standards It’s also about making cleanup part of the rhythm. We’ve seen clients run “data sprints” quarterly, just like retros or reviews, and they work. Final Thought: Data as a Strategic Asset Organisations need to make the shift from a “We cleaned the data already” mindset to “We’re actively maintaining the integrity of one of our most valuable assets” mindset. Your CRM data is not just a record of the past. It’s the foundation for your organisation’s future decisions. Invest in tools, yes. But also invest in ownership, processes, and ongoing care. At Girikon, we help clients go beyond implementation. We help them build CRM resilience, the kind of long-term capability that ensures Salesforce and HubSpot continue to work for you, not against you. So next time you review your CRM roadmap, ask not just “What features do we need?”, but also: “What habits do we need to keep our data clean and our business confident?” Because cleaning data isn’t a one-time job. It’s an organisational priority. —- If you’re starting to wonder whether your CRM data might be holding you back, we’ve put together a quick read with our Database Consultants Australia (DCA), our Data Specialist partner: 5 Warning Signs Your CRM Might Be Causing Trouble. It’s a quick read that highlights some of the common red flags we see when data hygiene starts to slip. For a deeper dive into how we help teams clean, optimise, and activate their CRM data, explore our CRM Optimisation Services or connect with us for a complimentary consultation.

Building a Seamless Communication Workflow in Salesforce with CTI & SMS

July 25, 2025
Indranil Chakraborty

When it comes to improving staff productivity and customer engagement, integrating CTI and SMS with Salesforce can be transformational. By combining CTI with a Salesforce messaging app directly inside the CRM, sales teams can accelerate communication and enhance the customer experience. In this article, we’ll explore how Girikon enables this seamless integration possible, allowing your sales and support teams to interact with leads and customers faster and more efficiently, without ever leaving Salesforce. What Is Computer Telephony Integration (CTI)? CTI solutions integrate computer systems with phone systems. A CTI system allows users to make calls, receive calls, and conduct other call related functions directly from their computer or mobile device using voice over internet protocol (VoIP) technology. Native CTI apps such as GirikCTI can be directly integrated with Salesforce CRM. This allows businesses to manage call related data in real time. Key Features Of CTI The GirikCTI system provides a variety of business-specific features. Here are some stand-out features that CTIs offer. CRM Integration Modern CTI systems can be natively integrated with your CRM. As a result, you can access all call-related information directly from your CRM console. With this integration, you obtain all of the necessary caller information, including call history from previous interactions. With this information, agents can better assist each customer and resolve their cases quickly and accurately. Phone Controls Call hold, call forwarding, call transfers, and call conferencing are among the calling features included with CTIs. This prevents agents from having to switch between computer systems and a physical phone. This kind of working eliminates disruptions, allowing agents to remain focused on customer interactions. Automation Everywhere Automated dialing Manual dialing is tedious, particularly in situations when calls go unanswered. That is why modern CTI systems like GirikCTI incorporate automated calling functions, which eliminate many steps typically associated with traditional call center processes. Automated dialing includes: Click-to-call Click-to-call functionality enables 1-click dialing for reps. Customers can also utilize click-to-call systems to communicate with call center agents while using an app or visiting a website. Predictive dialing Predictive dialing is an automatic dialer that makes calls at times when agents are unavailable. The system automatically selects a phone number based on pre-defined rules and dials it for the agent, saving time spent manually calling numbers. Predictive dialing leverages forecasting algorithms to predict how long it will take an agent to pick up an incoming call. Based on past data, the system adjusts the dialing rate to ensure that agents spend an adequate amount of time interacting with and resolving customers' needs. Power dialer A Power Dialer allows you to import CRM customer data, such as leads, contacts, and accounts, to expedite your dialing operations. It also automatically dials through your task queue while maintaining cadence. Screen Pops Screen pops are a key component of CTI systems. It refers to a window that pops up on the agent's screen when a call comes in or when they are connected to a customer. The window offers relevant information that helps to address consumer concerns. It typically contains caller information, call history, and other relevant customer information. With this data readily available, agents can deliver a more personalized interaction without having to switch between apps to find customer information. Benefits Of Incorporating CTI Technology CTI systems can be used to improve communication workflows, resulting in increased sales, enhanced engagement, and lead creation. CTI systems can also help you provide better customer service by creating interactions that encourage customers to discuss their experiences with fellow customers. If you're considering using CTI in your organization, here are some of the advantages. Better Information with Direct CRM Integration If you were faced with introducing a new platform to your staff, you'd face a tough time training them to use it. Thankfully, native Salesforce CTI systems like GirikCTI can be seamlessly connected with CRM platforms such as Salesforce. With everything available within your CRM environment, you don't have to worry about giving your staff additional training, since they are already familiar with the environment. Using an integrated platform also ensures that your data is maintained in one location. You can leverage your CRM to integrate reporting and analytics tools with your new call center system. Call recordings and call notes are also maintained in your CRM in real time, so you'll never have to search multiple locations for critical information about previous calls. Enhanced Customer Service Capabilities A native CTI integration facilitates seamless omni-channel communication to deliver connected experiences. Because CTI systems make it easy to monitor and trace call data, you'll never be unaware of your customer's past expressed needs. Furthermore, data acquired from your CTI can be leveraged to deliver the best possible experience. For example, if you discover that customers are far less likely to answer calls on Saturday mornings, you can schedule your upcoming week's calls accordingly. Simplified Staff Training CTI systems save call data in your CRM. These recordings can be used to instruct new recruits on appropriate call conduct by offering examples of good and bad interactions to help them discover best practices. Call monitoring can be utilized for training as well. With built-in call monitoring functionality, trainees can listen in on a live call and learn from coworkers. Similarly, managers can also listen in to offer advice or critique. Save Time on Every Call With the right CTI in place, you can significantly reduce call times. There is no need to manually enter numbers because most CRMs include click-to-dial capabilities. Additional functionalities such as call routing, process automation, and activity capturing, improve productivity even further. Communicate On the Go It might be difficult to keep up with conversations when you are not at your desk or near a computer. Even more so, attempting to log every interaction in order to maintain track of each customer's case. One of the stand-out advantages of CTI systems is the ability to automate the syncing and logging of all conversations made from smartphones. Making the most of CTI Systems Leverage SMS SMS messages have a 97% open rate. So why should you miss out on its reach? GirikCTI, a native CTI for Salesforce app, has SMS features that enable salespeople to conduct direct one-on-one interactions from within the Salesforce environment. SMS communication can be easily monitored on Salesforce's native dashboards. With these technologies, your organization can launch ground-breaking SMS campaigns that take customer outreach to the next level. Why Integrate Salesforce CTI with SMS? Integrating Salesforce with CTI and SMS allows you to: Leverage click-to-call functionality to interact with customers. Send follow-up communication from Salesforce. Auto-log calls and SMS communication in Salesforce for reporting and analytics. Girikon's CTI and Salesforce Texting App integration provides a streamlined solution that increases productivity and eliminates gaps in communication. How Girikon transforms Salesforce communication. With Girikon's Salesforce native solutions, businesses can easily integrate CTI and SMS into a single solution. Here's how. Click-to-call: Users can make calls directly from Salesforce. No additional apps are needed. SMS messaging: Send automated SMS messages to widen lead outreach and improve customer engagement. Call and SMS logging: All communications, including calls and texts, are automatically registered in Salesforce, removing the need for manual entry. Real-time Analytics: Track the performance of your Salesforce CTI and SMS interactions. Case Study: Success with CTI and SMS In Real Estate A real estate sales team incorporated GirikCTI and GirikSMS, developed by Girikon, into their Salesforce workflow. Post this integration, they reduced lead response time by 40%, increased call pickup rates by 30%, and witnessed a 25% increase in SMS engagement. All interactions were automatically logged in Salesforce, leading to deeper insight on performance. Transform Your Salesforce Experience with CTI and SMS Integration with Girikon. If you're ready to improve your Salesforce capabilities and achieve substantial outcomes, Girikon provides the tools and expertise to do it.

A Complete Guide to Salesforce Consulting for Startups in 2025

July 21, 2025
Shivani

Still juggling tools that don’t talk to each other? Or managing customer data in spreadsheets? If you’re a startup in 2025, that’s like using a keypad phone in the era of neural interface. and if that’s the case, doesn’t your business need a nervous system? Absolutely! Meet Salesforce—the ultimate digital core that your startup needs. But it takes Salesforce consulting to unlock its full potential. With consulting only, you can unify your sales, service, and marketing data in perfect sync, enabling businesses to think smarter, grow bigger, and act faster. Here is how it ditches the chaos and lets you construct a business that’s ready for almost anything. Why Do Startups Need Salesforce Consulting in 2025? Many of you may be wondering—is Salesforce consulting worth it? Or is it just a fancy add-on? Let’s clear that up—without burning time, money, and momentum. Customer data is your currency The more intelligently you use customer data—the faster you scale. That’s true! Customer data inside Salesforce is rich with information about customer needs, preferences, and behavior. It thus allows you to better understand customers and make informed decisions that have been leading to customer retention and revenue growth. Personalization is inevitable This Genz era wants nothing but personalization. From context-aware support to tailored product recommendations, and real-time engagement, they expect every interaction to feel uniquely relevant. That’s where Salesforce tools like Journey Builder, Einstein AI, and Data Cloud, combined with expert consulting create all the difference and bring hyper personalized experiences. Automation saves the day and money 67% of companies globally use some form of business process automation. Do you know why? Because it streamlines processes, reduces errors, and saves time for employees so that they can focus on higher-value tasks. Besides, it also enables faster customer service by providing instant responses to customer queries. What Does Salesforce Consulting Actually Do to Streamline Salesforce Implementation? Beyond just Salesforce consultants, they are implementation strategist, business therapist, and systems architect. Here is a complete insight into what they really do to streamline Salesforce implementation. Need Assessment & Goal Mapping Through the examination of existing processes and requirements, Salesforce consulting partners understand the internal challenges of Salesforce implementation. This helps them manage expectations for solutions, highlight daily problems encountered by staff, and assess which issues can be addressed via software. Custom Implementation & Setup Based on your unique business processes and goals, Salesforce consultants design unique objects, user interfaces, and workflows, thus tailoring Salesforce functionality to enhance company processes and improve user experience. Moreover, these consultants help create custom applications for the Salesforce, to readily meet unique industrial or corporate requirements. Data Migration & Cleanup Salesforce consultants also migrate data from other systems to Salesforce, ensuring that it is cleansed, mapped, and moved properly while eliminating disturbances to the changeover process. Moreover, while migrating, they identify all data sources, assess their quality, and determine what data they need to migrate. Third-Party App Integrations Startups in 2025 rely on a stack of specialized tools—this includes Slack for communication, Shopify for eCommerce, and QuickBooks for accounting. However, managing all these separately can feel daunting and like running five different businesses at once. That’s where Salesforce implementation partners appear, connect these third-party apps with the Salesforce environment. Thus, ensuring unified operations and real-time data flow like never before. Training & Support There is no point in using Salesforce and fancy dashboards, especially when your team does not know how to use them. That makes it a shiny investment with zero ROI. Again, Salesforce consultants come and eliminate this obstacle by providing role-based onboarding, hands-on training, and ongoing support to ensure that your team feels capable. Checklist to Choose the Right Salesforce Consultant Now, let's touch base on the checklist that you should consider when engaging with a partner. ✅Salesforce Certified (Admin, Consultant, and Developer) Make sure that the Salesforce consultants you select hold appropriate certifications in Admin, Developer, and Consultant, so they are competently trained to handle everything from setup to customization. ✅Understanding and Experience of Your Industry Domain It's a perk to connect with those consultants who understand your niche (Saas, Fintech, D2C) because they can exactly know how to build those solutions and workflows that match your needs. ✅Flexible and Agile in Approach Consider having the support of someone who can pivot with you, adapt to the CRM, and iterate through quality as your business shifts, scales, or moves to another height. ✅Provide Post-Implementation Support & Services Your search must not end with the Salesforce implementation but goes along with it by connecting with the experts who offer ongoing maintenance, training, and optimization. ✅Knowledge of Startup Environments It’s important that these consultants have experience working with startups and move the needle while delivering fast, prioritizing features, and working lean. Real-Life Startup Wins with Salesforce Consulting If you are looking for a breakdown of how real-life startups created their wins with Salesforce consulting, it’s time to read this section. Fintech Startup Upon struggling with fragmented lead data coming from multiple channels like WhatsApp, emails, and webinars, fintech startups took Salesforce consulting services. Therein, they used automated workflows and Einstein Lead Scoring for prioritizing high-intent leads and routing them to the right reps. ECommerce Brand An emerging D2C ecommerce brand was guessing customer preferences, and this led to cart abandonment and low engagement. However, with the help of Salesforce consultants, the brand deployed Salesforce Marketing Cloud with Data Cloud and integrated both with Shopify. This resulted in an 18 percent increase in email open rates. SaaS Startup Talking about a Saas startup, it offered productivity tools that had strong inbound demand. However, due to poor onboarding, their new users got lost in the process. Therein, the startup turned to Service Cloud and Experience Cloud to build onboarding portal with support chat. As a result, the startup saw a significant boost with 70% of users successfully completing the onboarding process. Final Word! So, this is how Salesforce consulting redefines business growth in 2025. However, real magic lies in finding and connecting with the best Salesforce implementation partners. Because, with their expertise and knowledge only, you can scale your sales pipeline, simplify operations, and personalize customer journeys. So, consider getting the support of the consulting partner and reach your goal faster, smarter, and with fewer growing pains.

HubSpot Expands Access to Breeze Customer Agent

June 17, 2025
Jaya Ghosh

As an outstanding CRM platform, HubSpot has helped businesses build deeper and more meaningful connections with their customers. This commitment was further advanced with the launch of Breeze AI. One of its key features, the Breeze Customer Agent, has already had a remarkable impact by transforming customer service experiences through intelligent, real-time support. Today, thousands of Service Hub users rely on Breeze to resolve a significant part of support conversations autonomously, with some businesses seeing resolution rates as high as 80%. Besides customer support, HubSpot clients are now using Breeze to handle marketing and sales inquiries as well. In fact, Breeze is demonstrating its value at every touchpoint of the customer's journey. Businesses can turn to HubSpot Consulting Firms to stay informed about the latest releases and updates from HubSpot. Expanding Breeze Access Across All the Hubs HubSpot recently announced that starting June 2, 2025, the Breeze Customer Agent will be available to all Pro and Enterprise customers across all the Hubs, including Sales, Marketing, Operations and more. Breeze Customer Agent will be accessible through the HubSpot Credits system, a flexible, usage-based model that many customers already use with Breeze Intelligence, which is an AI-powered data enrichment tool. This rollout also signals the beginning of a shift toward hybrid pricing that combines seats and credits for expanding their portfolio of AI products. Here’s What to Expect To help customers get started, HubSpot provides monthly credits in its Pro and Enterprise Hub seat-based plans: Pro customers: 3,000 credits/month Enterprise customers: 5,000 credits/month These credits allow customers to immediately activate and use Breeze Customer Agent. Additional credits can be purchased in capacity packs starting at just $10 for every 1,000 credits, as customers’ needs scale. This scalable, pay-as-you-grow approach ensures foreseeable costs, greater flexibility, and more control over your AI investments, making it easier than ever to drive smarter customer engagement with Breeze. Transition Timeline for Existing Service Hub Customers To support a seamless and hassle-free transition, HubSpot allows all existing Service Hub customers to retain access to Breeze Customer Agent under their current model until August 4, 2025. After this date, they will shift to the new credit-based pricing system. What’s Next for AI at HubSpot Offering Breeze Customer Agent Via HubSpot Credits is just the beginning. As additional AI agents and features gain traction and prove their value, HubSpot plans to expand this hybrid pricing model (combining seats and credits) across more of the HubSpot platform. HubSpot’s approach is rooted in a simple principle: prioritise delivering real and tangible value to customers, followed by associating monetisation to actual usage and proven results. HubSpot empowers businesses to deliver exceptional customer experiences by unifying customer-facing teams on a single platform. With AI-powered engagement hubs, a Smart CRM, and a huge ecosystem of hundreds of Marketplace integrations, HubSpot provides the tools needed to connect and grow. This is further supported by a vibrant community and a wealth of educational resources. Partnering with a certified HubSpot Implementation Partner is key to unlocking the full potential of the platform.

Client Testimonials

Girikon has been a crucial partner in our Salesforce deployment. Their team exhibited outstanding technical acumen and responsiveness throughout the project lifecycle. They conducted a thorough analysis of our system requirements, developed a detailed implementation plan, and executed it with precision. Girikon's deep understanding of our business processes enabled them to deliver a customised solution that not only met our core needs but also integrated advanced features and automation capabilities we hadn't previously considered. Their expertise in Salesforce architecture and their innovative approach have been instrumental in the successful roll-out of our system.

Mitesh Chandra Corporate ICT Solutions Architect

I have worked with Girikon for a year, selected as part of a complex RFP process. Everyone I work with on the team helps me to be successful. Don't worry about time zone differences - team members are available for your work time. Technical knowledge is outstanding and so is the attitude toward customer support. Add the cost effectiveness of hybrid on/off shore, and it is the perfect combination for us. We have more to implement, so I expect the "Services provided" selection will increase over time.

Anne LapinskiDirector of Marketing and Digital Transformation

The team at Girikon transformed our business (specifically the Revenue group - Sales, Marketing, Success) by migrating us out of our old CRM and into HubSpot. We had 10+ years of data, contacts, financials, etc. to move from Infor to HubSpot. Projects like this are difficult and can be overwhelming. Girikon made it easy for us. They listened, collaborated, and took action. Thanks!

Nate CoxSVP of Revenue

What an excellent and seamless execution! The Girikon team has done a fantastic job implementing the HubSpot Service Hub for us. They were able to tailor the integration to our requirements, pulling in the specific data we needed from our ERP system (IFS). The entire team is highly responsive and always ready to assist whenever needed. They also helped us with a significant amount of ticket automation, responses, and the creation of numerous forms to streamline our ticketing system. I wholeheartedly endorse the Girikon team for any HubSpot integration with an ERP system. This experience has been exceptional, and we're likely to engage their services again in the coming year.

Douglas PlattProduct Support Manager

We contracted with Girikon for creation of an external database to connect to our HubSpot account. Their timelines were accurate and their communication was timely and transparent. We were given many opportunities for feedback to ensure that the database was working exactly as we need it to. The entire team was responsive and helpful, and we appreciated their hard work. We would definitely use them again should another project arise.

Cathy TiltonMember Relations Manager

We started working with the Girikon team in April 2023 to migrate our CRM from LeadSquared to HubSpot. From the very start, we were very impressed by the responsiveness and expertise of their team. Ours was a relatively complex implementation with many custom developed solutions, and the Girikon team took on each challenge with enthusiasm and gusto. While it wasn't always smooth sailing due to the various HubSpot limitations, the Girikon team of Jitendra, Niwedita, Sweta, Ajay & Deepak never gave up and made sure to think of innovative custom developments to solve the challenges we were facing. Kudos to them!

Sanjay DhingraChief Operating Officer

Girikon has been an exceptional consulting partner since we began working with them in May 2023 to onboard HubSpot as our companywide CRM. Their team supported us with the configuration and deployment of Sales Hub, Service Hub, and various customised reports and functionalities. Girikon demonstrated a profound understanding of our business needs within the CRM framework and guided us through best practices with tailored solutions. They excelled in facilitating CRM training for our internal staff and were consistently available, responding promptly to any questions and feedback. We are grateful to have partnered with such a fun, friendly, patient, and talented team at Girikon, who exemplify true collaboration and partnership.

Madelon BarrowDirector of Client Experience and Support

We had an excellent experience working with Girikon. Reshma, Dheeraj and Jaimie were awesome to work with. They made the implementation so easy. Highly recommend Girikon to anyone looking to implement HubSpot.

John MackVP

We had the pleasure of working with Reshma, Dheeraj, Ajay and Brady. They assisted us with our onboarding efforts to HubSpot and helped in creating some automated workflows to streamline our sales processes. As a small business, implementing a new system and different sales related tools - while keeping the business running was a bit stressful, but this team had all the necessary skills (and patience) to make it a smooth process. Thank you very much Girikon team, we'll definitely recommend your services whenever we get the opportunity!

Tony CurranCo-Owner

Girikon has been an outstanding Salesforce partner for our company. They have customised our database to suit our business processes, and taken time to understand the way our business works. They are proactive and supportive and very diligent in keeping to deadlines. I would recommend them to anyone who would like a reliable Salesforce partner.

Tom Cheetham, Sales Manager

Great team of people. Very patient, understanding and accommodating to our project’s needs. And always happy to answer any of our questions we had.

Steven Tran, Salesforce Administrator

The offshore team were professional, prompt and responsive. The local team were able to grasp what we needed and understood our business and our requirements in a speedy manner. This allowed them to come up with a solution which has improved our business efficiencies and given us a platform for growth.

Natasha Porter, Operations Manager

Being our first time hearing of Salesforce, Yiannis and Mokshith really helped us get our head around what it is and what it's capable of doing. We came to them with many problems we needed solved for our Advocacy Service, and we were able to get an outcome that works great for our needs. Our day-to-day operations have been streamlined by cutting out a lot of back and forth to the students using our service with a tailor-made form that addresses all the information we require upfront, rather than later through many emails. Compared to the system we were using previously, Salesforce and Girikon together, allow us infinite opportunities to improve our service. We are continuing to work with Girikon for other projects our broader business needs and are sure the outcomes will be successful too.

Maddison Federico Student Engagement Manager

The team are engaging and knowledgeable of the product. They are capable of providing advice and recommendations for "non-technical" people?. The team are responsive and continue to support us on our Salesforce journey, no matter how big or small the question. We look forward to continuing to work with the team.

Katrina Bye Commercial Operations and International Manager

Girikon has been our trusted Salesforce advisor for 2 years. We needed a partner who really understood our unique challenges, and with their extensive experience in Salesforce consulting for the not-for-profit sector, Girikon helped us get closer to the finish line.

Jenny Davidson CEO

Girikon was excellent in suggesting and implementing what's a simple process but actually has a number of underlying processes that we now use to better forecast and report over time. If I were to say, there's probably Agile project management at its finest.

Carmelo Pellizzeri Director of Revenue Operations

As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon were excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.

Rob Corner National IT Manager

Girikon's attention to detail and willingness to find integrated solutions with our existing platforms was outstanding. The level of resources they provided to the engagement always made us feel prioritized as a client and kept the project on track. Overall it was the quality and level of project management that stood out across the engagement to make it so successful.

Bevan Nicholson CEO

Our experience with the Girikon team has been fantastic. They helped us develop a custom Salesforce solution to integrate our new website with Salesforce, right before the launch of one of our major annual-giving campaigns. They helped us develop a custom API to integrate our new website with Salesforce, set up our campaigns and streamlined the overall campaign and donor management process. As a small not-for-profit with limited resources, Girikon has become our go-to Salesforce partner. Thanks Girikon!

Maheen Iman Marketing Manager

Thanks so much to everyone on the team for getting Phase 2A completed on schedule.

I appreciate the cooperative spirit and the attention to detail that enabled us to streamline the entire process in order to achieve success and to meet our goals.

I couldn't be more thrilled to work with such a terrific group of people, and I'm looking forward to working with you on the next 2 phases of the project!

With many thanks,

Cesar Muradas Director of Technology

Very happy with Girikon, as they finished the project working as a team and they got really engaged with our needs and specifications. The communication was excellent and I am more than happy to recommend Girikon to anyone for salesforce projects. Keep up the good job!

George GkoumasSpecialist Technician

"Outstanding Communication"

Jack SocratousNational Product Support, Training & Marketing Manager

It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We Will definitely hire them again for any future projects.

Ali AbbasSalesforce Administrator

Girikon has provided a great 'end-to-end' solution with a minimum of fuss and hassle. The iterative manner by which the project evolved has ensured a 'fit for purpose' outcome. Thank you!

John MitchellCEO

Short term initial engagement with real benefits from the product and solutions scoped and delivered. Good experience with an educated & passionate Salesforce implementation partner.

Chris CaddenSales Manager

The team at Girikon were knowledgeable with Salesforce, it's limitations and how best to leverage the resources available to achieve the best outcome. Engagement was flexible and the team continue to support our business.

Beau de la GardeClient and Operations Lead

?Yiannis and the team listened carefully to what I needed to achieve and delivered on time and in budget. I look to working with them again in the future.

Sinead MonaghanCommunity Development Officer

Girikon team are professional, knowledgeable with Salesforce product and meet objectives in a timely manner. They are a pleasure to work with.

Jennifer GaleaFinance Manager

The team at Girikon, they were very professional and detailed in every way! They spent a good amount of time identifying our scope and meticulously understanding our processes before we wrote a single line of code. When they presented a schedule, they stuck to it and the after development support has been top-notch. The Devs have great personalities and I have enjoyed spending time with them building the structure that supports my business. These guys are the best and we already have additional work slated to do with them. We have found a partner for life in Girikon!

Daniel GourleyPresident

From day one, I noticed several differences between Girikon and the previous firms we had worked with. The major difference was the daily communication. I was not only able to jump on a phone call once a day to answer any questions, bounce my ideas to the team and receive progress updates, but also received a daily progress report with upcoming work items.

A project handed off a project to the Girikon team will most certainly be a quality delivery on time and within budget!

Mark HomerCEO

We have been extremely impressed with all of our projects with Girikon. They have helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious "plug-and-chug" work, helped us to innovate new processes, and allowed us to focus on helping our clients.

Joe BrodarDevelopment Strategist

We at Go! Go! World have had the pleasure of working with the team at Girikon on a very niche project involving multilingual Salesforce B2C implementation.

With brilliant analysis, planning and execution Girikon, not only delivered what we needed but also added value by recommending additional features that we did not previously think possible. Their work ethics and requirement understanding is top-notch and we are absolutely looking forward to working with Girikon for future projects.

Chris BaekCOO

I can highly recommend the Girkion Team. They have been amazing since my first contact with them via their website to our Go-Live Date.

Erin MacdonaldBroker Support Officer

Girikon were a very diligent team that helped setup our quick-start Salesforce implementation to enable us to have over 250 accounts, over 1,000 contacts and a number of opportunities transferred and then configured for our requirements.

They listened to our requirements for an effective sales engagement process to be implemented, whilst ensuring integration from Pardot was effective for a streamlined process from lead to opportunity. Our team, whilst small in numbers, are scattered around the world, so being able to implement an effective solution that could be trained quickly for users and have them aligning their use was really effective from Girikon

Daniel HibbertCommercial Director

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