Customers’ happiness and satisfaction are important factors that decide the success of your business in this industry. Your customers may have various requirements and expectations, but overall, they would love to receive:
Compared to B2C, B2B reps have to be more active in contacting leads and asking about their needs to close deals.
Personalised treats, such as personalised emails and promotions make your customers feel truly valued by your company.
Wholesale ordering requires more details than retail ordering. However, as your customers are short on time, streamlining your ordering system is crucial.
Your customers want their orders to be fulfilled fast, so a reliable inventory and shipment process is essential.
We unify and merge customers’ data from different systems into one comprehensive record to create a 360-view of customers, including their browsing history and engagement with your marketing efforts.
We build reports and dashboards in Salesforce that enable our clients to identify and monitor leads, forecast the expected value of opportunities, and focus effort on pursuing important prospects.
We create a single source of truth for your sales team to keep track of your leads with a sound understanding of their jouneys and needs in order to provide them with proactive and personalised support.
We help your sales team simplify the ordering process for your customers by configuring the Quote Approval Process, setting up Product and Pricing rules, and automating Discounts. Product Bundle configuration also allows your sales team to create the right bundled quotes for customers, increasing opportunities for up-selling and cross-selling.
We integrate Salesforce CRM with your existing Inventory System to give your customers visibility into real-time product availabilities. Your inventory managers can also benefit from having real-time data to review levels of supplies and perform inventory forecasts accurately.
A more simplified, customised and supported journey for your customer means a faster sales cycle and a bigger deal size.
Sport equipment and courts
Flooring products and services
Concrete preparation and coating sales
Machinery sales and hire
Health products for animals
Fresh produce market
Improving customer experience is a long-term journey that requires ongoing efforts, but its rewards are worthwhile. Let Girikon accompany you in that journey.
Girikon entered into a contract with a leading concrete preparation and coating sales specialist with branches across NSW and QLD, Australia. Girikon was engaged to design and create a seamless
Girikon entered into a contract with a leading machinery sales and hire specialist with branches across all states of Australia. Girikon was engaged to implement Lightning- enabled Salesforce
Girikon entered a contract with a leading Australia-based fruit, vegetable, and cut flower wholesale marketplace to review their current business processes/practices while providing Salesforce Consulting
Girikon entered a contract with a leading fruit, vegetable, and cut flower wholesale marketplace to review their current business processes/practices and provide support as per their requirement by
Girikon entered a contract with a reputed provider of premium sports equipment/flooring products for basketball courts. The provider was looking to offer prospects and customers a superior