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Unleash the power of Salesforce AI with Einstein.

Salesforce Einstein is a smart layer integrated within Salesforce that delivers the power of Artificial Intelligence directly to your device. With Einstein, administrators and developers can create and deploy robust apps designed to elevate the customer experience.

Comprehend and Engage
Better understand and engage Customers

Gain valuable insights into your customers by analysing past interactions data.

Leverage these insights to build stronger relationships, prioritise leads, service requests, and campaigns, and accelerate your business growth.

Augment Productivity
Collaborate smarter with Einstein as your cloud-based data scientist.

Boost productivity by enabling intelligent case segmentation, personalised recommendations, and next-best-action insights.

Equip your team with faster access to critical information and automate the optimal actions for maximum efficiency.

Enhance Customer Experiences at Scale
Deliver highly personalised customer service with matchless speed.

Leverage smart and intelligent bots to handle routine queries, freeing up your service agents to focus on complex support issues.

Empower your service team with AI-driven insights, recommendations, and responses to tackle the most challenging cases.

Drive efficiency, engagement and growth with AI – powered automation

Transform every interaction with efficiency and customer-centric innovation with built-in intelligence.

Service Cloud Einstein

Integrate AI with your CRM across service channels

Provide smarter, more rewarding self-service experiences.

Enable customers to handle routine tasks effortlessly with Einstein Bots — intelligent chatbots powered by natural language processing that can manage actions like checking status updates or modifying orders.

Reduce wait times and streamline Service.

Engage customers instantly with Einstein Bots from the very first interaction.

These intelligent bots handle complex requests by gathering and qualifying customer information, ensuring a smooth handoff to the right agent for faster resolution.

Build Einstein Bots in just a few clicks.

Creating CRM-connected chatbots has never been easier. With Einstein Bot Builder, you can effortlessly integrate chatbots into your business processes and back-end systems. Its visually appealing, guided interface simplifies the setup, getting your bots up and running in no time.

Empower every service rep with AI.

Service Cloud Einstein streamlines your agents’ workflow and accelerates issue resolution. By leveraging AI, it analyses incoming cases to provide predictions, enables automatic sorting and routing, and offers next-step recommendations, saving valuable time and enhancing efficiency.

Quickly deploy and configure Einstein AI.

Einstein AI is designed for rapid setup, easy deployment, seamless customisation, and performance monitoring. Thanks to Salesforce’s native UI and intuitive controls, Einstein integrates effortlessly across all channels and utilises all the CRM data for maximum impact.

Maximise AI’s potential with best practices.

Rapidly learn how to leverage AI to boost productivity across your organisation. Enhance customer satisfaction with online training, an AI knowledge base, and a comprehensive repository of best practices.

Sales Cloud Einstein

Convert data into deals with AI

Accelerate your pipeline with Einstein Lead Scoring

Prioritise your best leads with Einstein Lead Scoring. Leveraging deal history, Einstein intelligently ranks leads based on their potential conversion, helping you focus on the most promising opportunities.

Spot the winners with Einstein Opportunity Insights

Wondering how likely your deal is to close? Get real-time, accurate insights into your customer’s outlook, competitor involvement, and overall prospect engagement with Einstein Opportunity Insights.

Save time with Einstein Activity Capture

Empower your sales teams to focus more on selling by syncing your email and calendar with Salesforce. Einstein automatically associates relevant emails and meetings with the right Salesforce records, eliminating manual data entry and boosting productivity.

Strengthen relationships with Einstein Account Insights

Gain a comprehensive view of key business developments impacting your accounts, all in one place, with Einstein Account Insights in the Salesforce Lightning Sales Console.

Delighted Clients

Learn how we can help you. Schedule a complimentary consultation.
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