Salesforce Einstein is a smart layer integrated within Salesforce that delivers the power of Artificial Intelligence directly to your device. With Einstein, administrators and developers can create and deploy robust apps designed to elevate the customer experience.
Gain valuable insights into your customers by analysing past interactions data.
Leverage these insights to build stronger relationships, prioritise leads, service requests, and campaigns, and accelerate your business growth.
Boost productivity by enabling intelligent case segmentation, personalised recommendations, and next-best-action insights.
Equip your team with faster access to critical information and automate the optimal actions for maximum efficiency.
Leverage smart and intelligent bots to handle routine queries, freeing up your service agents to focus on complex support issues.
Empower your service team with AI-driven insights, recommendations, and responses to tackle the most challenging cases.
Transform every interaction with efficiency and customer-centric innovation with built-in intelligence.
Integrate AI with your CRM across service channels
Enable customers to handle routine tasks effortlessly with Einstein Bots — intelligent chatbots powered by natural language processing that can manage actions like checking status updates or modifying orders.
Engage customers instantly with Einstein Bots from the very first interaction.
These intelligent bots handle complex requests by gathering and qualifying customer information, ensuring a smooth handoff to the right agent for faster resolution.
Creating CRM-connected chatbots has never been easier. With Einstein Bot Builder, you can effortlessly integrate chatbots into your business processes and back-end systems. Its visually appealing, guided interface simplifies the setup, getting your bots up and running in no time.
Service Cloud Einstein streamlines your agents’ workflow and accelerates issue resolution. By leveraging AI, it analyses incoming cases to provide predictions, enables automatic sorting and routing, and offers next-step recommendations, saving valuable time and enhancing efficiency.
Einstein AI is designed for rapid setup, easy deployment, seamless customisation, and performance monitoring. Thanks to Salesforce’s native UI and intuitive controls, Einstein integrates effortlessly across all channels and utilises all the CRM data for maximum impact.
Rapidly learn how to leverage AI to boost productivity across your organisation. Enhance customer satisfaction with online training, an AI knowledge base, and a comprehensive repository of best practices.
Convert data into deals with AI
Prioritise your best leads with Einstein Lead Scoring. Leveraging deal history, Einstein intelligently ranks leads based on their potential conversion, helping you focus on the most promising opportunities.
Wondering how likely your deal is to close? Get real-time, accurate insights into your customer’s outlook, competitor involvement, and overall prospect engagement with Einstein Opportunity Insights.
Empower your sales teams to focus more on selling by syncing your email and calendar with Salesforce. Einstein automatically associates relevant emails and meetings with the right Salesforce records, eliminating manual data entry and boosting productivity.
Gain a comprehensive view of key business developments impacting your accounts, all in one place, with Einstein Account Insights in the Salesforce Lightning Sales Console.