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Flexible and Reliable Salesforce Support in the APAC region

If you are looking for a Salesforce Gold Consulting Partner with excellent System Administration and Support services, your search ends here!

Girikon is a reputed provider of Salesforce Consulting, Custom Development, Implementation, Migration, and Integration Services. We have a proven track record of offering high-quality Salesforce System Administration and Support to help you manage your Salesforce platform in a stress-free way.

Our team of highly qualified and experienced Salesforce Administrators will work closely with you to tailor a solution that fits your business’s unique needs.

Let us take care of your Salesforce.org so that your team members can focus on what is truly important.

If you are a nonprofit or not-for-profit, public charity, foundation, K-12 or higher education institution or system, please click here to be redirected to our Salesforce Managed Services for Not-for-profits.

Hear It from Our Impactful Clients

Salesforce Support“As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon was excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.”

Rob Corner | National IT Manager, Morling College
Salesforce Support Services Packages
Most Flexible
Jump Start
AU$75

per hour
(1-to-3-month engagement)

This is our Most Flexible Salesforce Support Service offered in blocks of 4 hours, for which you can pay as you go at a very competitive rate.

This Package will provide you with System Administration and Specialist services to Jump Start your journey with Salesforce. Our pool of highly trained Salesforce consultants will first conduct a knowledge transfer and then give you the option to request support anytime during the support period.

Suited for organisations of any size that require Salesforce Managed Services at any time.

Most Popular
Cruise
AU$2,500

per month
(12-month engagement)

This is our Most Popular Salesforce Support Service with entry-level structured support and administration package to ensure your Salesforce Products, Data, and Integrations are maintained in the long term.

This Cruise Package offers a hassle-free annual allocation of up to 420 hours of continuous support from our highly qualified, skilled, and experienced consultants.

Suited for organisations with a bedded-down platform who are looking for consistent support and administration services.

Best Value
Accelerate
AU$4,000

per month
(12-month engagement)

This is Girikon’s Salesforce Support Service with the Best Value, offering high-level support and administrator package for businesses with a focus on growth to take advantage of all that Salesforce has to offer.

The Accelerate Package provides an annual allocation of up to 680 hours of continuous support from our highly qualified, skilled, and experienced consultants for all your needs.

Suited for organisations pushing the Salesforce Platform boundaries and looking for long-term Salesforce assistance with their growth ambitions.

Salesforce Support and Administration Key Activities
Support work including configuration changes, Salesforce Administration

Support work including configuration changes, Salesforce Administration

System Administration activities including user set-up, permission and profile management

System Administration activities including user set-up, permission and profile management

Bug fixes and issue resolution

Bug fixes and issue resolution

Mobile App Support

Mobile App Support

Existing third-party application integrations

Existing third-party application integrations

Minor enhancements

Minor enhancements

Major enhancement

Major enhancement *

* An enhancement is classified as major where the analysis and development effort is 40 hours or more.

Major enhancements will fall outside the monthly/yearly allocated support hours and will be invoiced based on actuals and hourly rates listed above.

Salesforce Support Services Packages Description
Description   Jump Start   Cruise   Accelerate
System Administration
User Management   tick   tick   tick
Permission Management   tick   tick   tick
Profile Management   tick   tick   tick
Rule Management   tick   tick   tick
Third-Party Application Management   tick   tick   tick
Integration Management   tick   tick   tick
Monthly allocation of hours   Min. 4 hrs   8 hrs   12 hrs
Engagement Management and Service Desk
Girikon Service Portal set-up.   tick   tick   tick
Service Portal user account   1   2   2
Status reporting   N/A   Monthly   Fortnightly
Engagement Management including review meetings   N/A   Monthly 2 hrs   Fortnightly 2 hrs
Response service level targets   N/A   48 hrs   24 hrs
Salesforce Specialist Service
Defect/Bug resolution   tick   tick   tick
Training, support questions and queries   tick   tick   tick
Support issue resolution   tick   tick   tick
Configuration changes   tick   tick   tick
Minor enhancements (less than 40 hours)   tick   tick   tick
Major enhancement (greater than 40 hours)*   tick   tick   tick
Monthly allocation of hours   Min. 4 hrs   20   35
Resources
Resources allocated   N/A   tick   tick
Knowledge transfer workshop and documentation   $   tick   tick
Training
Develop individual training plans which could include face-to-face, user manual, videos, or virtual classroom.   As requested   tick   tick
Annual Services
Business process review and recommendations (up to 8 hours)   As requested   tick   tick
Data validation review and recommendation (up to 12 hours)   As requested   As requested   tick
Quarterly Service
Impact assessment of Salesforce releases including recommendation (up to 20 hours)   As requested   tick   tick

* An enhancement is classified as major where the analysis and development effort is 40 hours or more.

Major enhancements will fall outside the monthly/yearly allocated support hours and will be invoiced based on actuals and hourly rates listed above.

Why Choose Girikon as your Salesforce Partner?
Extensive Experience across Industries and Products

We have extensive experience servicing many industries, including education, commercial and wholesale, and construction and building services with Salesforce and other products including Oracle, Microsoft, and Atlassian.

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High Quality and On Time Delivery

As a HIPAA-compliant, ISO 9001 & ISO 27001-certified organisation, Girikon is committed to delivering high-quality outcomes. We strive for continuous improvements to provide exceptional service to all clients.

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Experienced Team

Girikon’s team comprises 170+ expert consultants, and qualified professionals, who work with leading Technology Platforms daily. Besides, our experts never stop improving themselves for our customers and have earned 300+ certifications in total.

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Loved by Our Clients

Simply saying that we are good is not enough, so we want to boast that Girikon receives a 4.9/5 rating on Salesforce App Exchange thanks to all the love and support from our satisfied customers.

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With the Right Salesforce Partner, Everything Is Possible!

Delighted Clients

Learn how we can help you. Schedule a complimentary consultation.
Need Immediate Help? Call
Level 8, 90 Collins Street, Melbourne, Victoria, VIC 3000, Australia
Greenwood Business Park, LG, Building 1/301 Burwood Hwy, Burwood VIC 3125, Australia