If you are looking for a Salesforce Gold Consulting Partner with excellent System Administration and Support services, your search ends here!
Girikon is a reputed provider of Salesforce Consulting, Custom Development, Implementation, Migration, and Integration Services. We have a proven track record of offering high-quality Salesforce System Administration and Support to help you manage your Salesforce platform in a stress-free way.
Our team of highly qualified and experienced Salesforce Administrators will work closely with you to tailor a solution that fits your business’s unique needs.
Let us take care of your Salesforce.org so that your team members can focus on what is truly important.
If you are a nonprofit or not-for-profit, public charity, foundation, K-12 or higher education institution or system, please click here to be redirected to our Salesforce Managed Services for Not-for-profits.
“As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon was excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.”
per hour
(1-to-3-month engagement)
This is our Most Flexible Salesforce Support Service offered in blocks of 4 hours, for which you can pay as you go at a very competitive rate.
This Package will provide you with System Administration and Specialist services to Jump Start your journey with Salesforce. Our pool of highly trained Salesforce consultants will first conduct a knowledge transfer and then give you the option to request support anytime during the support period.
Suited for organisations of any size that require Salesforce Managed Services at any time.
per month
(12-month engagement)
This is our Most Popular Salesforce Support Service with entry-level structured support and administration package to ensure your Salesforce Products, Data, and Integrations are maintained in the long term.
This Cruise Package offers a hassle-free annual allocation of up to 420 hours of continuous support from our highly qualified, skilled, and experienced consultants.
Suited for organisations with a bedded-down platform who are looking for consistent support and administration services.
per month
(12-month engagement)
This is Girikon’s Salesforce Support Service with the Best Value, offering high-level support and administrator package for businesses with a focus on growth to take advantage of all that Salesforce has to offer.
The Accelerate Package provides an annual allocation of up to 680 hours of continuous support from our highly qualified, skilled, and experienced consultants for all your needs.
Suited for organisations pushing the Salesforce Platform boundaries and looking for long-term Salesforce assistance with their growth ambitions.
Support work including configuration changes, Salesforce Administration
System Administration activities including user set-up, permission and profile management
Bug fixes and issue resolution
Mobile App Support
Existing third-party application integrations
Minor enhancements
Major enhancement *
* An enhancement is classified as major where the analysis and development effort is 40 hours or more.
Major enhancements will fall outside the monthly/yearly allocated support hours and will be invoiced based on actuals and hourly rates listed above.
Description | Jump Start | Cruise | Accelerate | |||
---|---|---|---|---|---|---|
System Administration | ||||||
User Management | ||||||
Permission Management | ||||||
Profile Management | ||||||
Rule Management | ||||||
Third-Party Application Management | ||||||
Integration Management | ||||||
Monthly allocation of hours | Min. 4 hrs | 8 hrs | 12 hrs | |||
Engagement Management and Service Desk | ||||||
Girikon Service Portal set-up. | ||||||
Service Portal user account | 1 | 2 | 2 | |||
Status reporting | N/A | Monthly | Fortnightly | |||
Engagement Management including review meetings | N/A | Monthly 2 hrs | Fortnightly 2 hrs | |||
Response service level targets | N/A | 48 hrs | 24 hrs | |||
Salesforce Specialist Service | ||||||
Defect/Bug resolution | ||||||
Training, support questions and queries | ||||||
Support issue resolution | ||||||
Configuration changes | ||||||
Minor enhancements (less than 40 hours) | ||||||
Major enhancement (greater than 40 hours)* | ||||||
Monthly allocation of hours | Min. 4 hrs | 20 | 35 | |||
Resources | ||||||
Resources allocated | N/A | |||||
Knowledge transfer workshop and documentation | $ | |||||
Training | ||||||
Develop individual training plans which could include face-to-face, user manual, videos, or virtual classroom. | As requested | |||||
Annual Services | ||||||
Business process review and recommendations (up to 8 hours) | As requested | |||||
Data validation review and recommendation (up to 12 hours) | As requested | As requested | ||||
Quarterly Service | ||||||
Impact assessment of Salesforce releases including recommendation (up to 20 hours) | As requested |
* An enhancement is classified as major where the analysis and development effort is 40 hours or more.
Major enhancements will fall outside the monthly/yearly allocated support hours and will be invoiced based on actuals and hourly rates listed above.
We have extensive experience servicing many industries, including education, commercial and wholesale, and construction and building services with Salesforce and other products including Oracle, Microsoft, and Atlassian.
As a HIPAA-compliant, ISO 9001 & ISO 27001-certified organisation, Girikon is committed to delivering high-quality outcomes. We strive for continuous improvements to provide exceptional service to all clients.
Girikon’s team comprises 170+ expert consultants, and qualified professionals, who work with leading Technology Platforms daily. Besides, our experts never stop improving themselves for our customers and have earned 300+ certifications in total.
Simply saying that we are good is not enough, so we want to boast that Girikon receives a 4.9/5 rating on Salesforce App Exchange thanks to all the love and support from our satisfied customers.