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Flexible and Reliable Salesforce Support for Not-for-profits in the APAC region

If you are looking for a Salesforce.org Consulting Partner dedicated to the non-profit sector, you’ve come to the right place!

Girikon offers high-quality Salesforce Support to take the stress and worry out of managing your Salesforce platform.

Our expert Salesforce Consultants have provided satisfactory Marketing and Engagement, Fundraising, Grants Management, and Project Management services for many not-for-profit organisations. They will work closely with you to tailor a solution that fits your business’s unique needs.

Let our team take care of your Salesforce.org so that your team can focus on what is truly important.

Hear It from Our Impactful Clients

Salesforce SupportOur experience with the Girikon team has been fantastic. They helped us develop a custom Salesforce solution to integrate our new website with Salesforce, right before the launch of one of our major annual-giving campaigns. They helped us develop a custom API to integrate our new website with Salesforce, set up our campaigns and streamlined the overall campaign and donor management process. As a small not-for-profit with limited resources, Girikon has become our go-to Salesforce partner. Thanks, Girikon!

Maheen Iman | Marketing Manager, GIM Foundation
Salesforce for Not-for-profits Support Services Packages
Most Flexible
Post Go Live
AU$2800

per month

(1-to-3-month engagement)

 

This is our Most Flexible Salesforce Support Service where we will assist you with System Administration and Specialist services Post Go Live to help you as you start your journey using the Salesforce Platform.

This Package offers the flexibility to draw down on the 120 support hours over a three-month period. Our pool of highly trained Salesforce consultants will provide a seamless transition from project to operations.

Suited for organisations of any size that require Salesforce Support at any time.

Most Popular
Enablement
AU$2,500

per month

(12-month engagement, recommended in conjunction with Salesforce Premier Success Plan)

More about Premier Success & Partners

This is our Most Popular Salesforce Support Service with entry-level structured support and administration package to ensure your Salesforce Products, Data, and Integrations are maintained in the long term.

This Enablement Package offers a hassle-free annual allocation of up to 420 hours of continuous support from our highly qualified, skilled, and experienced consultants.

Suited for organisations with a bedded-down platform who are looking for consistent support and administration services.

Best Value
Advancement
AU$4,000

per month

(12-month engagement, recommended in conjunction with Salesforce Premier Success Plan)

More about Premier Success & Partners

This is Girikon’s Salesforce Support Service with the Best Value, offering high-level support and administrator package for businesses with a focus on growth to take advantage of all that Salesforce has to offer.

The Advancement Package provides an annual allocation of up to 680 hours of continuous support from our highly qualified, skilled, and experienced consultants for all your needs.

Suited for organisations pushing the Salesforce Platform boundaries and looking for long-term Salesforce assistance with their growth ambitions.

Salesforce Support and Administration Key Activities
Support work including configuration changes, Salesforce Administration

Support work including configuration changes, Salesforce Administration

System Administration activities including user set-up, permission and profile management

System Administration activities including user set-up, permission and profile management

Bug fixes and issue resolution

Bug fixes and issue resolution

Mobile App Support

Mobile App Support

Existing third-party application integrations

Existing third-party application integrations

Minor enhancements

Minor enhancements

Major enhancement

Major enhancement *

* An enhancement is classified as major where the analysis and development effort is 40 hours or more.

Major enhancements will fall outside the monthly/yearly allocated support hours and will be invoiced based on actuals and hourly rates listed above.

Salesforce for Not-for-profits Support Services Packages Description
Description   Post Go Live   Enablement   Advancement
System Administration
User Management   tick   tick   tick
Permission Management   tick   tick   tick
Profile Management   tick   tick   tick
Rule Management   tick   tick   tick
Third-Party Application Management   tick   tick   tick
Integration Management   tick   tick   tick
Monthly allocation of hours   Draw down*   8 hrs   12 hrs
Engagement Management and Service Desk
Girikon Service Portal setup.   tick   tick   tick
Service Portal user account   1   2   2
Status reporting   Draw down*   Monthly   Fortnightly
Engagement Management including review meetings   Draw down*   2 hrs Monthly   2 hrs Fortnightly
Response service level targets   24 hrs   48 hrs   24 hrs
Salesforce Specialist Service
Defect/Bug resolution   tick   tick   tick
Training, support questions and queries   tick   tick   tick
Support issue resolution   tick   tick   tick
Configuration changes   tick   tick   tick
Minor enhancements (less than 40 hours)   tick   tick   tick
Major enhancement (greater than 40 hours)*   tick   tick   tick
Monthly allocation of hours   Draw down*   20 hrs   35 hrs
Resources
Resources allocated   tick   tick   tick
Knowledge transfer workshop and documentation   Draw down*   tick   tick
Training
Develop individual training plans which could include face-to-face, user manual, videos, or virtual classroom.   Draw down*   tick   tick
Annual Services
Business process review and recommendations (up to 8 hours)   Draw down*   tick   tick
Data validation review and recommendation (up to 12 hours)   Draw down*   As requested   tick
Quarterly Service
Impact assessment of Salesforce releases including recommendation (up to 20 hours)   Draw down*   tick   tick

* An enhancement is classified as major where the analysis and development effort is 40 hours or more.

Major enhancements will fall outside the monthly/yearly allocated support hours and will be invoiced based on actuals and hourly rates listed above.

*The Post Go Live Package offers the flexibility to draw down on the 120 support hours over a three-month period.

Premier Success Plan & Girikon’s Support Packages

Customers with Premier Success see 30% more value from Salesforce annually. When using Salesforce’s Premier Success Plan, your company has access to designated Salesforce professionals who can offer your team Expert Coaching Sessions, Specialised Guidance, and 24/7 Global Support. Utilising Premier Success with Girikon’s Strategic Consultations and Custom Solutions is the best way for your organisation to maximise its Salesforce investment and guarantee a long-term adoption of Salesforce across your organisation.

Expert Coaching | Guidance | 24/7 Support
  • 20 Years of Salesforce Best Practices
  • 24/7 Global Support
  • Case Escalation
  • Specialized Guidance
  • Personalized Success Paths
  • Multi-Cloud Support
  • Expert Coaching Sessions
  • Code Troubleshooting
Strategies | Custom Solutions | Tailored Consultations
  • Strategic Consulting & Innovation
  • Custom Development
  • Product Implementation
  • System Integrations
  • Tailored Training
  • Benchmarking & Consumption
  • Strategic Planning

Salesforce Premier & Girikon’s Support Packages (Enablement and Advancement) are complementary services. Premier tools help you form a viable vision with Salesforce products, while Girikon as a partner can tailor a solution aligning with that vision to address your unique business challenges.

FAQs on Salesforce Premier Success Plan

As a Salesforce consulting partner, we still depend on Salesforce for proprietary teams, systems, and infrastructure. We provide you with Strategic Consulting and Custom Solutions to address your unique business challenges, while Premier Success Plan offers you an expert guidance on the product. Salesforce Premier also gives you the flexibility to train users and project teams on processes, new releases and enhancements over time. Salesforce.com has 3 releases per year, and the Premier Success online catalog is updated regularly to reflect these changes.

The following are not included in the Salesforce Premier Success Plan, but included in our Salesforce Support Services Packages’ Key Activities:

  • Implementation of the Services
  • Assistance with non-SFDC products, services or technologies, including implementation, administration or use of third-party enabling technologies such as databases, computer networks or communications systems
  • Assistance with AppExchange applications, whether authored by SFDC or a third party, unless otherwise specified in our Product Inclusions and Exclusions document linked above
  • Creation or testing of custom code, including SOQL queries, except as provided under Developer Support

The minimum contract term is 12 months and your Premier Success Plan subscription should be co-terminus with a customer’s license contract. For example, if your company has a 2-year license contract for Salesforce CRM, it should also have a 2-year Premier Success Plan contract.

No, Premier Success is a 1:1 license match and therefore cannot be purchased only for a subset of users within an organization. Premier Success is designed to service the entire organization, not just a single user. Only then can our customers realize tangible benefits from their investment.

Why Choose Us, Girikon, as your Salesforce Partner?
Cost-Effective Salesforce Support Model

Girikon’s models are designed to ensure a cost-effective and high-quality outcome. We maintain the highest level of quality with a significant cost reduction in comparison to our competitors using other support models.

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High Quality and On Time Delivery

As a HIPAA-compliant, ISO 9001 & ISO 27001-certified organisation, Girikon is committed to delivering high-quality outcomes. We strive for continuous improvements to provide exceptional service to all clients.

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Experienced Team

Girikon’s team comprises 170+ expert consultants, and qualified professionals, who work with leading Technology Platforms daily. Besides, our experts never stop improving themselves for our customers and have earned 300+ certifications in total.

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Loved by Our Clients

Simply saying that we are good is not enough, so we want to boast that Girikon receives a 4.9/5 rating on Salesforce App Exchange thanks to all the love and support from our satisfied customers.

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With the Right Salesforce-for-Nonprofits Partner, Nothing Is Impossible!

Delighted Clients

Learn how we can help you. Schedule a complimentary consultation.
Need Immediate Help? Call
Level 8, 90 Collins Street, Melbourne, Victoria, VIC 3000, Australia
Greenwood Business Park, LG, Building 1/301 Burwood Hwy, Burwood VIC 3125, Australia