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Service Hub

Retaining loyal customers has a lower cost than acquiring new ones. However, cultivating a community of advocates and enthusiasts requires outstanding support. HubSpot Service Hub is designed to keep customers informed, updated, educated, and satisfied. This robust product equips service teams with all the tools needed to deliver seamless, efficient, and delightful customer service.

Unlock your business’s potential with HubSpot. Contact us to ensure a seamless and impactful digital transformation.
HubSpot Service Hub Features

HubSpot’s ticketing system streamlines customer support by enabling easy ticket management and efficient routing to the appropriate agents. Additionally, features like channel switching, canned snippets, and document library enhance communication efficiency and provide valuable insights into customer interactions.

01
Ticketing & Ticket Pipelines

HubSpot’s intuitive ticketing system allows businesses to easily log and manage customer issues, with no technical expertise required. Users can easily assign, prioritise, and track tickets from a central place, to facilitate smooth collaboration across support teams. With the added flexibility of ticket pipelines, your service team can categorise tickets by region, brand, or team, shaping the support process to suit your customers’ specific requirements.

02
Ticket & Conversation Routing

HubSpot’s ticket and conversation routing features ensure customer inquiries and messages are handled efficiently. With dynamic routing rules, support requests can be automatically assigned to the right agent from the start, allowing your team to focus on resolving issues earlier and faster. AI chatbots (Beta) further simplify the process by guiding customers to find solutions on their own.

03
Channel Switching

Channel switching enables live chat agents to switch communication with customers from live chat or Facebook Messenger to email. This feature keeps the conversation open and ensures continuity within the same thread.

04
Canned snippets

HubSpot’s canned snippets feature a bank of reusable answers that your agents can easily insert into live chats and emails. This functionality not only saves your support team’s time but also enhances the overall customer experience by ensuring your customers receive prompt assistance.

05
Document Library

With HubSpot’s document library, your team can curate an organised repository of assets and resources that can be easily shared with customers. By monitoring engagement metrics, they can also gain valuable insights into customer interactions, helping them refine their communication strategies based on customer preferences.

Starting with HubSpot Service Hub Starter, your team can gain access to Simple Ticket Automation, Repeated Tasks and Task Queues to streamline your support operations and reduce response times. With HubSpot’s Professional and Enterprise subscription, you will also unlock features like Coaching Playlists, Custom Surveys, Handoffs, Help Desk Automation and WhatsApp Integration to elevate your customer service game. These tools allow your team to work smarter, not harder, in responding more effectively to inquiries and gathering valuable feedback. Ultimately, this means more time spent nurturing relationships rather than getting bogged down in administrative tasks.

Girikon’s certified HubSpot consultants, Service Hub specialists, and support experts help your business enhance customer service management, streamline support workflows, and drive exceptional customer satisfaction.

The Girikon Edge

Our certified HubSpot professionals at Girikon excel at onboarding clients to HubSpot Service Hub and empowering them to build successful customer service. As a leading HubSpot Diamond Partner, Girikon is attuned to market trends and the evolving ways your customers seek engagement. We are dedicated to elevating the standard of customer service through a solution-first approach and customer-centric innovation.

Our team comprises highly skilled HubSpot professionals with demonstrated experience and certifications.

We provide HubSpot solutions tailored to each client’s unique objectives.

Our comprehensive HubSpot service portfolio addresses all consulting needs.

We have successfully delivered numerous HubSpot implementation engagements.

HubSpot Case Studies

The Client was using Tour de Force CRM to manage their Sales Process. They were looking to replace Tour de Force CRM (TDF) with a new CRM to effectively manage & automate their Sales Process and increase the outreach with prospective customers.

The Client’s business targeted B2C, as well as B2B to support the bench jeweler, the jewelry designer, the retail jeweler, the jewelry manufacturer, and the educator with metals, tools & Machines.

The Client is a leading marine manufacturing company specializing in designing and producing a range of cutting-edge marine technology, including catch control and net monitoring sensors, echo sounders, current profilers, and sonar systems.

The Client is a B2B seller in the technical engineering manufacturing industry with headquarter in Taiwan. The company makes and distributes motion control products throughout America.

The client is an industry-leading manufacturer, specializes in fabric and metal building solutions for custom and turnkey projects. Renowned for strength and durability, their buildings come with a 50-year frame warranty and a 20-year cover warranty.

The Client is a world leader in the development, supply, and technical support of formulated film coating systems, modified release technologies, and functional excipients for the pharmaceutical and nutritional industries.

Delighted Clients

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