HubSpot’s intuitive ticketing system allows businesses to easily log and manage customer issues, with no technical expertise required. Users can easily assign, prioritise, and track tickets from a central place, to facilitate smooth collaboration across support teams. With the added flexibility of ticket pipelines, your service team can categorise tickets by region, brand, or team, shaping the support process to suit your customers’ specific requirements.
HubSpot’s ticket and conversation routing features ensure customer inquiries and messages are handled efficiently. With dynamic routing rules, support requests can be automatically assigned to the right agent from the start, allowing your team to focus on resolving issues earlier and faster. AI chatbots (Beta) further simplify the process by guiding customers to find solutions on their own.