Girikon’s Agent Management and Onboarding Solution is configured using the Salesforce products such as Sales Cloud, Community Cloud, and the Education Data Architecture. The Agent Management and Onboarding Solution is specifically designed for the Education industry and is used extensively by Education providers. For further information about the Salesforce EDA, please refer to our blog ‘Increase Student Engagement with Education Data Architecture’ or Salesforce’s article on Education Data Architecture (EDA).
Our Agent Management and Onboarding Solution can help educational institutes manage agents efficiently and attract more students while reducing the risk of hiring unethical agents.
Management of Agents’ 360-degree lifecycle including but not limited to Lead creation, Application, References, Assessment, and Renewal, thereby providing Education providers with better control and enhanced Agent experience.
Personalised branding based on location and company structure using Salesforce Communities.
Management of Agents through a single platform including management of profiles, approved commissions, new and renewal agreements, and company types.
Automated digital bulk and single notifications with primary agents, sub-agencies, branches, and franchises.
Complex commission handling, aligning agent commissions to individual Campuses, Institutes, Course Categories, or Courses whilst accounting for onshore or offshore presence.
Seamless agreement, renewal, certificate creation, and dispatch based on data stored during the application process.
Advanced internal approval process after the agent application and assessment process.
Advanced reporting and analytics for executives and managers to assess agents’ performance and Sales targets.
This Salesforce for Education Solution enables education providers to streamline the Agent Onboarding Process, including the Application Process, Reference Check, Annual Contract Renewals, and Ongoing Collaboration with the approved agents.
According to a recent report shared by the Australian Government, Department of Education, Skills, and Employment (2020), the market for enrolment of International Students has been growing substantially over the past two decades. This growth can be attributed to International Student Agencies and it will continue after the pandemic-imposed border shutdowns.
International Students looking to enrol in various educational courses (Higher Education, Vocational Education, and Training, K-12 Schools, ELICOS, etc.) seek assistance from registered student agencies to represent them.
These Agencies play a significant role in verifying the key details of International Students regarding their identity, prior learning experience, and more. All these data are required during the assessment process before providing students a letter of offer along with a certificate of enrolment. Besides, they play a critical part in arranging and advising the students regarding the issuance of visas by the relevant Government departments, obtaining appropriate health cover, and so on.
To select, engage and manage International Student Agents, Australian Education Providers must undertake due diligence to hire the services of a Student Agent while being in accordance with the international student recruitment strategy.
Australian Education Providers are facing the challenge of growing operational overhead to assess International Agents from the global competitive pool. Such challenge education providers face while working with this group comes from the fact that:
To address potential problems with education agencies, institutions use various methods while working with agents, including conducting due diligence on agents and writing contracts before hiring agents, maintaining long-term relationships, providing ongoing training, monitoring agents’ practices, and terminating contracts with unscrupulous agents.
Education institutions have also been dealing with the manual task of managing and recruiting agents, which may cause unanticipated delays, operational inefficiencies, and the risk of not completing their due diligence.
Girikon’s Agent Management and Student Onboarding Solution will help organisations partner with quality agents while reducing the risk of damaging their reputation, as well as the cost of managing and assessing agents.