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Salesforce for Education Solution:
Agent Management and Onboarding

Australia has become one of the top study abroad destinations for international students, which has also paved the way for the growing number of international student management agencies.

According to a report shared by the Australian Government, Department of Education, Skills and Employment 2018, approximately 6,500 International student management agents from across the globe are operating in this sector.

As a reputed Salesforce Consulting Partner, Girikon has extensive experience across the Education industry. The team of Salesforce experts at Girikon is experienced and certified to implement Salesforce successfully including Salesforce Education Cloud.

Girikon has developed a robust Agent Management and Onboarding Solution to empower Education Providers catering to the International Students market and to help them ensure the successful implementation of a Salesforce Solution.

Girikon’s Agent Management and Onboarding Solution can help educational institutes partner with agents more efficiently while reducing the time and cost of managing and assessing these agents.

About Girikon's K-12 Education Service Desk
About Girikon’s Agent Management and Onboarding Solution

Girikon’s Agent Management and Onboarding Solution is configured using the Salesforce products such as Sales Cloud, Community Cloud, and the Education Data Architecture. The Agent Management and Onboarding Solution is specifically designed for the Education industry and is used extensively by Education providers. For further information about the Salesforce EDA, please refer to our blog ‘Increase Student Engagement with Education Data Architecture’ or Salesforce’s article on Education Data Architecture (EDA).

Our Agent Management and Onboarding Solution can help educational institutes manage agents efficiently and attract more students while reducing the risk of hiring unethical agents.

Here’s why your institute should consider using our Agent Management and Onboarding Solution.
Agents' Lifecycle
Agents’ Lifecycle

Management of Agents’ 360-degree lifecycle including but not limited to Lead creation, Application, References, Assessment, and Renewal, thereby providing Education providers with better control and enhanced Agent experience.

Personalisation
Personalisation

Personalised branding based on location and company structure using Salesforce Communities.

Single Platform
Single Platform

Management of Agents through a single platform including management of profiles, approved commissions, new and renewal agreements, and company types.

Automation and Notification
Automation and Notification

Automated digital bulk and single notifications with primary agents, sub-agencies, branches, and franchises.

Commission Handling
Commission Handling

Complex commission handling, aligning agent commissions to individual Campuses, Institutes, Course Categories, or Courses whilst accounting for onshore or offshore presence.

Document Management
Document Management

Seamless agreement, renewal, certificate creation, and dispatch based on data stored during the application process.

Internal Approval Process
Internal Approval Process

Advanced internal approval process after the agent application and assessment process.

Reports and Analytics
Reports and Analytics

Advanced reporting and analytics for executives and managers to assess agents’ performance and Sales targets.

This Salesforce for Education Solution enables education providers to streamline the Agent Onboarding Process, including the Application Process, Reference Check, Annual Contract Renewals, and Ongoing Collaboration with the approved agents.

Agent Onboarding Process Key Features
Agent Lead Management
Agent Lead Management
  • Review Lead Record and send Application Form from the Lead Page to agent
  • Update Agent Profile seamlessly to the Education Cloud
  • Create Agent Onboarding Template
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Agent Application Management
Agent Application Management
  • Conduct agents screening
  • Send an email directly to the agent for the request of information (ROI)
  • Send reference check form directly to agent’s references
  • Provide commission structures and agreement functions
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Agent Agreement
Agent Agreement
  • Send agreements and certificates to the agent via email in PDF format
  • Select Onshore and Offshore commission rates depending on the currency
 
 
 
 
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Agent Renewal
Agent Renewal
  • Send renewal agreement forms to agents via email
  • Organise agent renewal and update commission rates
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Agent Renewal Agreement
Agent Renewal Agreement
  • Send renewal agreements and certificates to the agent via email in PDF format
  • Select Onshore and Offshore commission rates depending on the currency
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Agent Management
Agent Management
  • Update Agent Profile including bank details

More about the International Student Agencies Market in Australia

According to a recent report shared by the Australian Government, Department of Education, Skills, and Employment (2020), the market for enrolment of International Students has been growing substantially over the past two decades. This growth can be attributed to International Student Agencies and it will continue after the pandemic-imposed border shutdowns.

International Students looking to enrol in various educational courses (Higher Education, Vocational Education, and Training, K-12 Schools, ELICOS, etc.) seek assistance from registered student agencies to represent them.

These Agencies play a significant role in verifying the key details of International Students regarding their identity, prior learning experience, and more. All these data are required during the assessment process before providing students a letter of offer along with a certificate of enrolment. Besides, they play a critical part in arranging and advising the students regarding the issuance of visas by the relevant Government departments, obtaining appropriate health cover, and so on.

To select, engage and manage International Student Agents, Australian Education Providers must undertake due diligence to hire the services of a Student Agent while being in accordance with the international student recruitment strategy.

Some Problems within the International Student Agencies Market

Australian Education Providers are facing the challenge of growing operational overhead to assess International Agents from the global competitive pool. Such challenge education providers face while working with this group comes from the fact that:

  • They are from various countries other than Australia, so the geographical distance and language barrier make it more difficult to evaluate them.
  • These agents also work with different universities, so your institute’s goal is not necessarily their priority.
  • They have access to more information about education providers and visa policies than students while having more information about potential students and foreign countries’ policies than Australian schools. Although many agents work hard to benefit both education providers and students, some only focus on their own interests, putting students through a lot of hassle and eventually manipulating them into believing that they can easily get Australian permanent residency after completing some particular courses. By encouraging these students to apply to these courses, they earn income from commissions at the expense of students spending thousands of dollars on courses they do not need for their career advancements. Some agents also ask for commission fees much higher than the quality of work they provide.

To address potential problems with education agencies, institutions use various methods while working with agents, including conducting due diligence on agents and writing contracts before hiring agents, maintaining long-term relationships, providing ongoing training, monitoring agents’ practices, and terminating contracts with unscrupulous agents.

Education institutions have also been dealing with the manual task of managing and recruiting agents, which may cause unanticipated delays, operational inefficiencies, and the risk of not completing their due diligence.

Girikon’s Agent Management and Student Onboarding Solution will help organisations partner with quality agents while reducing the risk of damaging their reputation, as well as the cost of managing and assessing agents.

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